Turnaround time from ordering is 4-6 weeks dependent on product ordered. This is due to our products being custom made for each order. Once created your order is then shipped using DPD next day service.
When your order is ready to be dispatched we will send a further notification advising you when to expect your items.
Delivery to most of UK Mainland will be £10.00 Excluding VAT per consignment, this will be calculated upon requested. Bespoke and larger items are dependent on the weight and size of the order placed so this will be made clear upon quotation.
Additional charges for deliveries overseas will occur, this will be made clear once a full shipping address has been provided. Then a member from our sales team will be in touch with a quote at the first available opportunity. We do not take any responsibility for import tax.
Delivery charges will be added to your quotation/invoice during the ordering process. It would be useful if you are unlikely to be at home when the delivery is expected or if your address is hard to locate to provide additional delivery instructions when placing your order. Sometimes circumstances outside our control, such as adverse weather conditions, may cause deliveries to arrive later than expected. If you have ordered a number of products it is possible that some of the items may be delivered separately and possibly from different locations. We will make every effort to inform you if your order will be split in this way.
In the unlikely event that your goods do not arrive when expected please contact our sales team quoting your invoice/order number, as this will help us track your order quickly.
If the courier is unable to deliver your goods, a card will be left with contact details, so you can re-arrange a suitable delivery date. If the deliveries are not successful or delivery is refused the goods may be returned to us. If this happens all further delivery charges will be at the customer’s expense even if the original delivery was free.
Under no circumstances can we be held liable for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late, damaged or incorrect delivery of goods. This includes, but is not limited to, electrician or any other contractor fees. You should not book an electrician on the basis of an expected delivery date and we would strongly advise you to only book your electrician when you have the lights in your possession and have checked that they are both suitable and undamaged.
All our products are checked thoroughly prior to dispatch and we pride ourselves on the care we take packaging your products to ensure they arrived with you safely. We would ask you to carefully inspect all your items on receipt. Any damage that has occurred in transit or any shortages must be reported by email to our sales team within 48 hours of delivery. After this 48-hour period, it is deemed that the goods have arrived in a satisfactory condition and we regret that we cannot accept any claim for damages or shortages after this period.
We ask that you submit photographic evidence of the damage as it may be possible for us to just replace a damaged part, such as a broken glass shade, rather than the whole fitting. This will also reduce the inconvenience and waiting time. If it is necessary, we will supply a replacement product and arrange for our courier to collect the damaged item from your delivery address and have it returned to us. All we ask is that you carefully re-pack the product in all the original packaging. Once it is received back with us we will arrange for the replacement to be sent.
If you have any further queries please don’t hesitate to get in touch.
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